Shipping policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered for our 3D printed products and custom-made items.

Order Processing Time

All products are made to order unless otherwise stated.

Standard processing time is 2–10 business days.
Large, complex, or custom orders may require additional production time.
Orders are processed Monday through Friday, excluding holidays.
Once your order is completed and packaged, it will be shipped using the selected shipping method.

If there is any delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

Package size and weight
Shipping destination
Selected shipping method

Estimated delivery times:

Domestic (U.S.): 2–7 business days
International: 7–21 business days depending on customs and carrier delays

Delivery estimates are not guaranteed and may vary during holidays or high-demand periods.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Custom & Made-to-Order Items

Many of our products are custom 3D printed items. Because of the production process:

Minor surface variations or layer lines may be visible
Colors may vary slightly from photos
Production times may vary depending on print complexity and order volume

We take great care to ensure every item meets our quality standards before shipping.

International Shipping

Customers are responsible for:

Customs duties
Import taxes
VAT or other local fees

We are not responsible for delays caused by customs processing.

Incorrect Addresses

Please verify your shipping address before placing your order.

We are not responsible for:

Packages delivered to incorrect addresses provided by the customer
Delays caused by incomplete or invalid addresses

If you notice an address error, contact us immediately. We cannot guarantee changes after an order has entered production or shipment.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears lost in transit:

Contact us within 7 days of delivery
Include your order number and photos (if applicable)

Once a package is marked as delivered by the carrier, we are not responsible for stolen packages, but we will do our best to assist with carrier claims.